AI Chatbot Development

Left alone, language models can — which is why we never leave them alone. Retrieval grounds every answer in your documents, guardrails keep the bot inside approved topics, and when it is not confident, it says so and offers a human instead of guessing. We also agree a test set of real questions before launch, and the bot must pass it before escrow releases.

Whichever fits your languages, latency and budget best at build time — and we architect so the model can be swapped later without rebuilding, because this market moves fast. Your knowledge base and conversation design are the durable investment; the model is a component.

Yes — that is the core of most builds. We ingest your help articles, PDFs, product data and policies into a searchable knowledge base the bot retrieves from. When your documents change, the bot updates; no retraining projects, no stale answers.

Yes, through the WhatsApp Business API — and for businesses in the Gulf, India and Southeast Asia we usually recommend starting there, because that is where your customers already are. The same bot can serve your website chat simultaneously with consistent answers.

Two costs: our build (fixed, quoted upfront, escrow-protected) and the ongoing model usage, which is metered per conversation and billed by the AI provider to your own account. For most support bots, monthly usage costs less than a single staff hour — we will estimate it for your volumes before you commit.

It must — and we design the handover to carry full context, so your agent sees the whole conversation instead of asking the customer to repeat themselves. Handover triggers are configurable: low confidence, specific topics like refunds, or simply the customer asking.

The analytics dashboard shows resolution rate, deflection, common questions, and where conversations get stuck. In the first month we review it with you and tune the knowledge base — the bot at week six is meaningfully better than at launch, and you can see exactly why.